All shipping is insured at retail price. Please understand that we manufacture all of our products from organic wood. The natural beauty of Mesquite is enhanced by its unique cracks and imperfections. These cosmetic blemishes only add character to the furniture, giving it a more unique, rustic look. Elegant Options, Inc. cannot and will not be held legally or financially responsible for any damages after any piece has left our facilities. All sales are final. We do not issue returns or refunds on any orders. Extreme weather conditions have been known to cause warpage in solid wood doors. Please be aware of this. Our doors are built using traditional olde world mortise and tenon joinery. We use the highest grade Marine Spar Verethane sealer designed for boats, decks, gates and exterior doors. This sealer has a UVA Sun Protectant and is ideal for this application. If you have questions regarding ordering, please send emails to: sales@elegantoptions.net or call us, toll free at 866-637-0069. Thank you, Elegant Options |